This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Our company trading name with Companies House is Healing Media Solutions Ltd.
Contact email: info@healingmedia.org
We are registered with the Information Commissioner’s Office (ICO) as a data controller.
ICO Registration Number: C1384482
2. Data We Collect
We may collect and process the following personal data:
2.1. Data You Provide Directly
Data | How | Why |
Full name | Contact form | To address you personally |
Email address | Contact form / Newsletter | To respond to enquiries / send newsletter |
Message content | Contact form | To understand and respond to your enquiry |
2.2. Data Collected Automatically
Data | How | Why |
IP address | Website visit | Security and analytics |
Browser type & version | Website visit | To optimise website performance |
Pages visited | Website visit | To understand how our site is used |
Time and date of visit | Website visit | Analytics and security |
Referring website | Website visit | To understand traffic sources |
2.3. Data We Do Not Collect
We do not collect data from children under 13, special category data (including health data), or payment or financial information through our website.
3. How We Use Your Data
We use your personal data for the following purposes:
3.1. Responding to Enquiries
When you contact us via our contact form, we use your name, email address, and message content to respond to your enquiry and explore how we might work together. (Legal basis: Legitimate interests (Article 6(1)(f) UK GDPR))
3.2. Sending Our Newsletter
If you sign up for the Healing Media Newsletter, we will use your email address to send you our regular publication curated by Dr Karen Cross, covering developers in digital health and technology. (Legal basis: Consent (Article 6(1)(a) UK GDPR).
You may withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any newsletter or emailing info@healingmedia.org
3.3. Website Analytics
We do not currently use analytics tools.
3.4. Legal Compliance
We may process your data where necessary to comply with a legal obligation. (Legal basis: Consent (Article 6(1)(c) UK GDPR)).
4. Cookies
Our website does not use cookies, trackers, or any analytics scripts that monitor your behaviour.
5. Who We Share Your Data With
We do not sell your personal data. We may share your data with:
5.1. Service Providers
Provider Type | Purpose | Location |
Website hosting | Hosting webpage | Cloud Cannon |
Email/newsletter platform | Hosting newsletter | Substack |
Analytics provider | Not applicable | Not applicable |
All third-party processors are bound by data processing agreements and are required to handle your data in compliance with UK GDPR.
5.2. Legal Requirements
We may disclose your data to law enforcement or regulatory authorities if required by law.
5.3. Business Transfer
In the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor organisation. We will notify you of any such change.
6. International Data Transfers
Some of our third-party service providers may be based outside of the UK. Where we transfer personal data internationally, we ensure appropriate safeguards are in place, including UK adequacy regulations, Standard contractual clauses (SCCs), and Binding corporate rules where applicable.
7. How Long We Keep Your Data For
We retain personal data only for as long as necessary:
Data Type | Retention Period | Reason |
Contact form enquires | 2 years from last contact | Business relationship management |
Newsletter subscriber data | Until you unsubscribe + 1 year | Legal compliance |
Website analytics data | 26 months | Industry standard |
Financial/contractual records | 7 years | Legal requirement |
After these periods, your data will be securely deleted or anonymised.
8. How We Protect Your Data
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures, including: SSL/TLS encryption on all web pages, restricted access to personal data, regular security reviews, staff awareness of data protection obligations, and secure deletion procedures.
While we take all reasonable steps to protect your data, no internet transmission is completely secure. We cannot guarantee the absolute security of data transmitted to our website.
9. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right | What This Means |
Right of Access | Request a copy of the data we hold about you |
Right to Rectification | Ask us to correct inaccurate data |
Right to Erasure | Ask us to delete your data (“right to be forgotten”) |
Right to Restrict Processing | Ask us to limit how we use your data |
Right to Data Portability | Receive your data in a portable format |
Right to Object | Object to us processing your data |
Right to Withdraw Consent | Withdraw consent at any time where processing is based on consent |
To exercise any of these rights, please contact us:
Email: info@healingmedia.org
Subject line: Data Subject Request
We will respond to all requests within 30 days. We may need to verify your identity before processing your request.
10. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at info@healingmedia.org and we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the “Last updated” date at the top of this policy. We recommend reviewing this policy periodically.
13. How to Complain
If you are unhappy with how we have handled your personal data, please contact us first at info@healingmedia.org.
If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF
Website: www.ico.org.uk
Helpline: 0303 123 1113
Our ICO Registration Number: C1384482
14. Contact Us
For any questions about this Privacy Policy or how we handle your data:
Email: info@healingmedia.org
This policy was last reviewed: May 2026
Next scheduled review: May 2027