About Healing Media

Technology holds the potential to help us evolve. At Healing Media, we believe placing care at the centre of building the digital future is not only possible but essential. 

Clinical research and evidence can get lost amid development cycles; insights from data can be missed. Organisations sometimes fail to leverage their most important assets; they lose sight of their North Star, their passion, their creativity.

We deliver value that meets the highest standards, helping you do the same. We bring years of experience and expertise, built through research, product, and healthcare. Our motto is that if you care, we should too.

From the first sparks of an idea, through to the testing of viable products, each stage of development can bring uncertainty. Healing Media brings clarity and focus to each and every stage through our care-centred methods and approaches.

Our values

Technology holds the potential to help us evolve. At Healing Media, we believe placing care at the centre of building the digital future is not only possible but essential. 

Clinical research and evidence can get lost amid development cycles; insights from data can be missed. Organisations sometimes fail to leverage their most important assets; they lose sight of their North Star, their passion, their creativity.

We deliver value that meets the highest standards, helping you do the same. We bring years of experience and expertise, built through research, product, and healthcare. Our motto is that if you care, we should too.

From the first sparks of an idea, through to the testing of viable products, each stage of development can bring uncertainty. Healing Media brings clarity and focus to each and every stage through our care-centred methods and approaches.

Founding Director | Research Lead

Dr. Karen Cross is the Research and Insights Lead for Healing Media.

She is a seasoned programme leader and senior researcher with experience in shaping multi-disciplinary teams that deliver. Experienced in R&D and large-scale stakeholder engagement, Karen is an empathic, strategic and creative thinker, who brings a unique understanding of the interactions between humans and technology.

She is an internationally recognised researcher who holds a Ph.D in Media and Cultural Studies and has worked on the cutting edge of researching new technologies for almost 20 years.

Having completed several Master's programmes in Research Methods (including Feminist approaches and ethics), she specialises in complex high-stake projects. She holds a certificate of distinction in UX Product Design from King's College, London, and has experience in product development for psychological support and behavioural change.

She is also a Founding Scholar of the British Psychoanalytic Council. In 2021, she became an Honorary Research Fellow at the University of Roehampton, where she was previously a Senior Lecturer in Media and Communications. She is a published author of several articles and books on technology and culture, and is the lead writer for the Healing Media Newsletter.